Basic Guarantee

Refund Guarantee

If you don’t receive your product or it is significantly different to the description, we guarantee to refund your payment.

On Time Delivery Guarantee

We work very hard to ensure that your purchase will arrive on time, therefore we provide a guarantee

Return Instructions

We work very hard to ensure that your purchase will arrive on time, therefore we provide a guarantee

STEP 1:

Send a Complaint

Also include pictures of the product that was delivered to help@Josgemz.com as a means of evidence.

STEP 2:

Return after Authorization

Once your claim is validated, we will provide information on the most suitable means of getting the item from you.

STEP 3:

Track Return Status

We will send you a return waybill number, this will enable you to track the status of your return.

STEP 4:

Get Resolution

Once the item has been received by the seller, we will ensure you get a resolution (A replacement, exchange or refund).

What if I complain after the 7 days return timeframe has elapsed?

For product complaints outside 7 days in relation to defective items, you may:

  • Visit an authorized service centre to obtain warranty. If the service centre is not in your location, you may choose to contact Josgemz.
  • Contact the seller of the product who will be in a better position to provide a resolution.
  • Contact us so we can assist in getting a resolution from the seller.

Please note: You will be responsible for the shipping cost and cost of repair (where the defect is not covered by the manufacturer’s warranty). Josgemz will not replace or issue refund for items that fall into this category.

Items not eligible for Returns

Products that have been altered from their original or opened by an authorized person without permission.

Product with tampered or missing serial Universal Product Code numbers (UPC).

Products damaged due to misuse.

Requirements for Returns

REASONS FOR RETURNDESCRIPTIONTAGS/LABELS ATTACHEDORIGINAL PACKAGINGCOMPLETE ACCESSORIES & FREEGIFTSNEW CONDITIONNOT DAMAGED
Changed mind requestProductunused, (this applies to products in fashion category only).YESYESYESYESYES
Wrong ItemsProductsdelivered differently from what was displayed on the website, return will beauthorized after validation.
YES

YES

YES

YES

YES
Defective ItemsProductdelivered has manufacturers defects was delivered dead on arrival, returnwill be authorized after validation.NO
YES

YES

YES

YES
Damaged (in transit)Producthas visible damage, return will be authorized after validation.
YES

YES

YES

YES

YES
Quality IssuesProductdelivered not working up to specification, cannot perform specifiedfunctions, return will be authorized after validation.
YES

YES

YES

YES

YES