Josgemz Authentic Policy

We believe Josgemz buyers and sellers are fundamentally good. We also believe Nigerians deserve to shop online with confidence and peace of mind. In order to achieve that, Josgemz does not allow the sale of inauthentic/counterfeit items, and sellers found to violate this may be banned from Josgemz’s marketplace. All items offered for sale on Josgemz must be authentic.

Josgemz does not allow the sale of inauthentic merchandise, including any Jewelry that have been manufactured, replicated, or reproduced without authorization. All items bearing a company’s official brand name or logo must have been lawfully made by, for, or with the consent of that company, otherwise the seller is in violation of Josgemz’s Authentic Items policy.

If a seller is determined by Josgemz to have sold inauthentic/counterfeit goods, Josgemz may suspend or terminate the seller’s ability to sell on Josgemz immediately, indefinitely, and without warning; and a return and refund on the product(s) will be effected and applied towards the reimbursement of buyers.

If a buyer receives an item determined to be inauthentic, Josgemz will facilitate the return or replacement of this item to the seller and the seller bears the entire risk of losing the physical item, the monetary value of the item, and the privilege to continue selling on Josgemz. Sales of inauthentic/counterfeit goods may also lead to civil and criminal penalties and legal action against sellers by the lawful owners of the intellectual property infringed upon, and Josgemz will cooperate with the appropriate parties in holding the offending sellers accountable.

We take our responsibility to provide a safe platform for buying and selling Jewelry online in Nigeria very seriously and this includes merchandise/product authenticity. We constantly work hard to improve how we detect and prevent inauthentic/counterfeit products from reaching our marketplace because we know that our customers trust that they are buying authentic products when they shop on Josgemz. It’s our job to provide an online marketplace deserving of trust and this is why we stand behind the products sold on our site with our 100% Buyer Protection program.

We encourage anyone who suspects inauthentic items are being sold on Josgemz to notify us by emailing help@josgemz.com We’ll investigate the situation and take appropriate action.