Delivery & Shipping

How much are the delivery charges?

This depends on the product ordered and the location of the manufacturer or distributor. You can identify such charges at checkout.

Does Josgemz offer FREE Shipping?

YES! This depends on either the amount you spend or the shipping zone. You can identify products with Free shipping on the product page (e.g. this Ruby Earrings) or at checkout.

Are all items purchased online covered by warranty?

Products sold by us are purchased from authorized manufacturers and distributors. Some of these products are covered under a manufacturer warranty. We offer a standard 7 day return policy for eligible items in case you need to make a return. To return any item bought on, ensure the item is in line with the conditions in the Return Policy.

All items have free insurance coverage against theft and damage during transit.

How will the delivery be done?

We process all of our deliveries through reputable Courier Services. As a marketplace, our manufacturers and distributors have the option of making deliveries via any reputable courier service depending on the value of the product.

What is the estimated delivery time?

Standard delivery time is 7 days however, this may vary by processing time, courier being used and even product.
Delivery time for products are usually indicated on the product detail page.

Does Josgemz deliver internationally?

YES! delivers items internationally. 
You are more than welcome to make your purchases on our site from anywhere in the world and we will ensure your product(s) is safely delivered

What about warranty & hidden costs?

There are no extra taxes, hidden costs or additional dispatch charges. 
The price mentioned on the website is the final price, what you see is what you pay. Our prices are all inclusive, all taxes are included with the list prices.

Can my order be delivered the same day I order?

NO! it depends on the number of days required by the manufacturer to process the product ordered and the courier being used for the delivery.

About Shipment

  1. WORLDWIDE SHIPPING. (Except some countries and APO/FPO)
  2. Orders processed timely after the payment verification. 
  3. We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping address.
  4. The images shown are not the actual item and are for your reference only.
  5. SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season.
  6. If you have not received your shipment within 30 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!
  7. Due to stock status and time differences, we will choose to ship your item from our first available warehouse for fast delivery.
  8. In order to ensure you receive your item tax free upon import, we will declare it as a “Gift” or “Sample” if possible and Each parcel will be declared value less than 20 if you need us in a lower declare value, please leave a message in the order.

Warranty And Return Policy

  1. All electronic items will be tested before shipping out to ensure quality.
  2. 6 months warranty on all electronic items unless otherwise stated.
  3. Pls contact JOSGEMZ.COM before returning the products. We will either refund or replace upon receipt of the defective items. Customers are responsible for the return shipping cost.